Returns/Exchanges

We hope you love your purchase but if you don’t, we’re happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label/QR Code (online purchases only), or when you return in store. To return or exchange, items must be returned within 30 days from delivery date. 

What items are eligible to be returned or exchanged?

Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.

How much is the return shipping fee for online purchases?

Returns are free. Please see our “To return items by mail” instructions here.

Is the shipping fee charged for exchanges?

Exchanges are free. Please see our “To exchange items by mail” instructions here.

How long do I have to return or exchange an item I bought online?

Returns/exchanges must be returned within 30 days of the delivery date.

How can I receive a refund for my order?

Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.

I received an item as a gift. How can I receive a refund?

Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt or invoice will receive a merchandise certificate by mail in the amount of the current selling price.

Can online items be returned in a store?

Yes, except for items marked return by mail only, any items sold by third-party sellers or orders purchased on Shopify, in the Instagram Shop or Facebook Shop.

Can store items be returned by mail?

No

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